Privacy Policy

This Privacy Policy applies to the Customers only.

V TRUST Healthcare  (hereinafter referred to as “the Company” / “we” / “us”) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the services provided by the Company through the VTRUST HEALTHCARE website (collectively referred to as the “Website”) and your creation of an account on the Website.

Company endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Protection Laws”).

This Privacy Policy represents the sole, authorized statement of the Company’s practices with respect to the collection of Personal Information through the Website and the manner of use of such information by the Company.

Please read this Privacy Policy carefully before proceeding, as by completing the registration process on the Website and/or by using the Website, you signify your agreement with this Privacy Policy. If you do not agree with the provisions of this Privacy Policy, then please do not access the Website and/or do not complete the registration process on the Website.

1. SCOPE OF THE PRIVACY POLICY

This Privacy Policy describes the information that the Company, as part of its normal operations, collects from you, stores, uses and protects. The purpose of this Privacy Policy is to outline and help you understand the various guidelines and procedures that are consistently followed by the Company when collecting, storing, utilizing, disclosing or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.

Further, the Website may contain hyperlinks to websites operated by parties other than the Company which are developed by people over whom the Company exercises no control as well as the Website may contain social media plug ins. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party/social media websites may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. The Company is accordingly not responsible for the privacy practices or the content of such websites.

Any summary of this Privacy Policy generated by third party software or otherwise shall have no legal effect, shall not be binding on the Company, shall not be relied upon in substitute for this Privacy Policy, and neither supersede nor modify this Privacy Policy.

2. INFORMATION COLLECTED BY THE COMPANY

The Company primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Company through the Website. With regard to creating an account and registering on the Website, the Company would generally process your name, phone number, e-mail address, age, date of birth, medical prescription, medical status, medical reports history, medication history, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.

Additionally, in the course of your visit to the Website and accessing the services provided through the Website, the Company and/or the third parties with whom the Company has contracted to provide services, may collect certain anonymous information from sources such as server log files, cookies and pixel tags. Company and/or the third parties may collect information concerning your access to and use of the services provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc. Company uses cookies or other similar software to collect data about the users to track their movements around the Website and in order to assist the users to automatically and effortlessly log in on subsequent visits to the Website. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to a user’s browser from a website's computers and stored on user’s computer's/electronic device’s hard drive. An application can send its own cookies to user’s browser if user’s browser's/device preference settings allow it. You can change your privacy preferences regarding the use of cookies and similar technologies through your browser/device. You may set your browser/device to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser/device, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features of the Website.

The Company and/or third-party service providers and/or our partners may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website. This helps the Company as well as service providers and partners to provide more relevant advertising.

Company also automatically receives and records information on Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve Company’s services.

3. PAYMENT RELATED INFORMATION

Please note that the Company does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and the Company does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, the Company shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.

The Company hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.

4. USE AND DISCLOSURE OF COLLECTED INFORMATION

When any Personal Information is provided by you to the Company in the course of your access to the Website or for availing any services provided by the Company through the Website, that the Personal Information provided by you shall be used by the Company for the purposes of facilitating such request.

In addition, the Company also reserves the right to use your Personal Information to contact you and deliver information targeted to your interests, such as banner advertisements, notices, service offerings, communications, newsletters, SMS messages, etc., relevant to your interests and use of the Website. By accepting to the Terms and Conditions of Use and this Privacy Policy, you expressly agree to receive such information and communications. In case you do not wish to receive such information and communications, then we request you to kindly unsubscribe/opt out of the receipt of such information and communications.

Company will not disclose your Personal Information unless the Company has received your permission or Company is required to disclose such Personal Information to comply with applicable laws and lawful requests by any governmental authorities.

In addition, the Company may record and share aggregate information of its users with selected clients, service providers and partners of the Company, without disclosing individual names or identifying information of the users of the Website. In the event that another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party.